Refund & Cancellation Terms
We want you to be happy with our work. Because social media work involves custom planning and creation, and because ad spend is paid to third parties, refunds depend on how far the work has progressed. These terms apply to all plans (Launch, Grow and Scale) and to custom work.
1. One-off work (strategy, setup, content packs)
- Before work starts: full refund.
- After work starts, before the first delivery: 50% refund, to cover the work already done.
- After we deliver: no refund. Your included revision rounds let you get the work right.
2. Monthly plans
Monthly plans are invoiced in advance and continue until either of us gives at least 30 days' written notice. You can cancel at any time by giving that notice. The month already invoiced is not refundable once work for that month has started, and the plan ends at the end of the notice period.
3. Ad spend
Budget already spent on a platform cannot be refunded by us. Any budget you gave us that has not been spent will be returned or credited when the campaign ends or you cancel.
4. If we cannot deliver
If we fail to deliver work you paid for, for reasons not caused by you, we will redo it or refund the fee for that work, whichever you prefer.
5. Not covered
- Follower numbers, reach, engagement, leads or sales, which we do not guarantee.
- Changes by a social platform, such as ad rejections or account restrictions, that we could not control. We will help you respond.
- A change of mind after work has been delivered.
- Work we declined because it breaches our Terms & Conditions. In that case we refund any amount for work not started.
6. How to request a refund or cancel
Email info@futurebrandbuild.com with your name, order details and reason. We reply within 2 business days. Approved refunds are paid to the original payment method within 7 to 10 business days, depending on your bank. Please contact us before filing a payment dispute so we can solve it quickly.
7. Your legal rights
Nothing in these terms affects any rights you have under the law that cannot be limited.
8. Changes
We may update these terms. The version in force when you placed your order applies to that order.