Terms & Conditions
These Terms & Conditions ("Terms") apply to your use of futurebrandbuild.com and to the services provided by Future Brand Build Ltd ("we", "us"). By requesting a quote, placing an order or using this website, you agree to these Terms. Our services are provided to businesses and organisations.
1. Our services
We provide social media promotion services, which may include strategy, content creation, account management, paid social campaigns, community management, creator outreach and reporting. The Launch, Grow and Scale plans, and what each includes, are described on our website and in the quote we send you.
2. Quotes, orders and payment
- A written quote or order confirmation sets the scope, fees and billing period. Prices exclude VAT unless stated.
- Unless we agree otherwise in writing, one-off fees are due before work begins and monthly fees are invoiced in advance.
- You are responsible for any bank or currency-conversion charges on your side.
- We may pause work on overdue invoices after giving you notice.
3. Ad spend
Paid campaign budgets are paid to the social platforms and are separate from our fees. We agree the budget with you before any campaign starts. We will not spend above the agreed budget without your written approval.
4. Accounts and access
You keep ownership of your social media accounts. You agree to give us the access we need, through admin or partner access where the platform allows it, and not to share passwords in an unsecured way. You can remove our access at any time.
5. Content and approval
We share the content plan and posts with you for approval before they are published. The number of revision rounds depends on your plan. You are responsible for the accuracy of the information, claims, images and materials you give us, and for having the right to use them.
6. Platform rules
Social platforms set their own rules and may change their features, algorithms, advertising policies and fees without notice. They may remove content, reject ads or restrict accounts. We cannot control those decisions and are not responsible for them, but we will help you respond.
7. No guarantee of results
We work to deliver careful, quality work, but we do not guarantee follower numbers, reach, engagement, leads, sales or any other specific result. Audiences and platforms decide those.
8. Intellectual property
Once you have paid in full, you own the final content we create for you, apart from third-party materials such as stock images, fonts or music, which are covered by their own licences. You allow us to use the materials you give us to deliver the services. You allow us to describe the work we did for you in general terms, but we will not show your confidential information.
9. Prohibited content
We do not create or promote content that is unlawful, defamatory, hateful, sexually explicit, misleading, or that promotes illegal products or services. We may refuse or stop work for this reason.
10. Confidentiality
We keep non-public information you share with us confidential and use it only to deliver the services, except where the law requires disclosure.
11. Limitation of liability
Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. Subject to that, our total liability for any claim related to the services is limited to the fees you paid for the services in the three months before the claim arose, and we are not liable for indirect or consequential loss, such as lost profit, or for the actions of social platforms or other third parties.
12. Term and cancellation
Ongoing monthly services continue until either of us gives the other at least 30 days' written notice. Refunds and cancellation of one-off work are covered in our Refund & Cancellation Terms.
13. Website use
You may use this website for lawful purposes only. You may not try to disrupt it, copy it in bulk or use its forms to send spam. The website content and design belong to us.
14. Governing law
These Terms and any dispute connected with them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. We encourage you to contact us first so we can try to resolve the matter.
15. Changes
We may update these Terms. The version published on this page applies to new orders. Orders already confirmed follow the Terms in force when you placed them.
16. Contact
Future Brand Build Ltd, 20-22 Wenlock Road, London N1 7GU, United Kingdom
Phone: +1 (325) 701-1528
Email: info@futurebrandbuild.com